Frequently Asked Questions (FAQ)

Orders & Payment

Q: What payment methods do you accept?

A: We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are secured by SSL encryption.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or cancelled within 12 hours of placement. After that, the order enters processing and can no longer be changed. Contact us immediately at support@jskix.com if needed.

Q: Will I receive an order confirmation?

A: Yes, you will receive a confirmation email with your order details within minutes of completing your purchase.

Shipping & Delivery

Q: Do you ship internationally?

A: Yes! We ship worldwide. Delivery times vary by destination: 7–14 business days (Standard), 5–7 business days (Express).

Q: How do I track my order?

A: Once your order is shipped, you will receive a tracking number by email. You can use it to follow your package in real time.

Q: Are there customs or import fees?

A: International orders may be subject to customs duties or import taxes depending on your country. These fees are the responsibility of the customer.

Returns & Refunds

Q: What is your return policy?

A: We accept returns within 30 days of delivery. Items must be unworn, in original condition, with original packaging and tags intact.

Q: How long does a refund take?

A: Once we receive and inspect the return, refunds are processed within 5–10 business days to your original payment method.

Q: What if my item is defective or incorrect?

A: Contact us at support@jskix.com with photos of the issue and your order number. We will resolve it promptly with a replacement or full refund.

Products

Q: Are your sneakers authentic?

A: Absolutely. Quality and authenticity are at the core of what we do. Every product is carefully verified before being listed on our store.

Q: What if my size is not available?

A: If your size is out of stock, you can contact us at support@jskix.com and we will notify you as soon as it becomes available.

Contact & Support

Q: How can I reach your customer support?

A: You can reach us anytime by email at support@jskix.com. We typically respond within 24–48 business hours.